Saras America helps software providers meet the challenge of ongoing offshore software maintenance and support with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels

With teams staffed across our U.S. and Offshore Software development centers in India, Saras America can serve as an extension of a client's support team, or provide turn-key, round-the-clock support services. Our staffing model, which includes a 'shadow team' able to supplement the core team as necessary, provides clients with greatly enhanced flexibility in addressing special software maintenance and support needs.

Error tracking and debugging

Offshore Product Maintenance

Version upgrades

Version enhancements

Comprehensive user support

Technical troubleshooting

Performance monitoring

Performance testing

Quality assurance testing

Documentation development and maintenance

Saras America services include cost-effective maintenance and support for high-volume Web sites, including technical and user support, and ongoing content updates.

Saras America carefully outlines service level requirements, customizing our maintenance process for unique client needs. We bring to each project a strong methodology for application maintenance, based on the Rational Unified process and our own proprietary Quality Management System.